How refunds and returns work for Livora orders, with Australian Consumer Law rights stated first, then EU and Austria where those laws apply. This policy does not replace mandatory law.
This policy explains refunds, replacements, and returns for Livora food supplements purchased from Quezrionshar.world. It supplements our Terms of Service. Mandatory consumer rights in your country (including Australia and, where applicable, Austria and other EEA states) prevail over any conflicting wording below.
If you are in Australia, the Australian Consumer Law (“ACL”) gives you guarantees that cannot be excluded. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund. Nothing in this policy limits those rights. For more information, visit the ACCC website.
If you are a consumer in the EEA or Austria, distance-selling rules (Directive 2011/83/EU as implemented nationally) may give you a 14-day right of withdrawal from the contract for online purchases, subject to exceptions. Sealed food supplements may lose the right of withdrawal once unsealed after delivery if hygiene or health protection requires it. Where withdrawal applies, we refund payments within statutory time limits after we receive the goods back or proof of return.
For defective goods, Austrian and EU consumer sales law (including conformity guarantees under Directive (EU) 2019/771) may entitle you to repair, replacement, price reduction, or contract termination. Contact us first with your order details and photos if applicable.
Where no statutory remedy requires otherwise, we may offer change-of-mind returns for unopened Livora products in original packaging within fourteen calendar days of delivery, subject to hygiene rules for ingestible products. Opened food supplements may not qualify unless they are faulty. If we approve a change-of-mind return, we may refund the product price excluding outbound shipping unless we expressly offered free returns for your order.
If your order arrives damaged, defective, materially different from what you purchased, or short-shipped, contact us promptly with your order reference and clear photographs of the outer carton and affected units. We will arrange a remedy consistent with applicable law, which may include prepaid return labels where we are at fault.
Email ask@quezrionshar.world with your full name, delivery address, order or invoice number, and a short description of the issue. For faulty goods, include images. Wait for written instructions before returning high-value shipments so we can provide the correct address and reference number.
Once we receive a returned item or approve a refund without return, we inspect where needed and process refunds to the original payment method within approximately ten business days, or sooner where applicable law requires (including the ACL and EU or Austrian consumer rules where they apply). Banks may take additional days to post credits.
Where we are not required to pay return postage under applicable law, you may be responsible for return courier costs for change-of-mind returns. Use trackable shipping and keep proof of postage until your refund is confirmed.
Customs duties, taxes, or brokerage fees paid to third parties may not be refundable through us. Return eligibility may depend on local regulations and carrier rules. Contact us before shipping internationally so we can confirm the correct procedure.
Quezrionshar.world, 424 Brighton Rd, Brighton SA 5048, Australia. Email: ask@quezrionshar.world. EU ODR: platform.