Scope and controller
This Privacy Policy applies to personal data processed through the website
https://quezrionshar.world (the “Site”), email correspondence, and
order fulfilment for Livora branded food supplements where we act as controller. The data
controller is Quezrionshar.world, trading in connection with the Livora
brand, with registered contact address at 424 Brighton Rd, Brighton SA 5048,
Australia, and email ask@quezrionshar.world.
We describe processing in a way that aligns with the EU General Data Protection Regulation
(“GDPR”) for visitors and customers in the European Economic Area and the United Kingdom, where
those laws apply, and with the Australian Privacy Act 1988 and the
Australian Privacy Principles for Australian residents. If local law grants you
stronger protections, those provisions apply alongside this Policy.
Personal data we process
Depending on how you interact with us, we may process: identity and contact details (such as your
name, email address, phone number if you provide it, and delivery address for physical
shipments); order and transaction records; messages you send through forms or email; technical
data including IP address, browser type, operating system, device identifiers, approximate
location derived from IP, referring URLs, and pages viewed; cookie identifiers and similar
technologies as further described in our Cookie Policy; and records of consent or marketing
preferences where applicable.
We do not use automated decision-making that produces legal or similarly significant effects
solely based on automated processing. If that changes, we will update this Policy and provide
required information before such processing begins.
Purposes and legal bases
We process personal data to: operate, secure, and improve the Site; respond to enquiries and
provide customer support; process and deliver orders, take payments, and handle returns or
complaints; comply with accounting, tax, and regulatory obligations; enforce our Terms of
Service and protect our rights; analyse aggregate traffic and campaign performance where you
have consented to optional analytics or marketing cookies; and send direct marketing only where
permitted by law and, where required, where you have opted in.
Under the GDPR, legal bases may include: performance of a contract or steps prior to contract;
compliance with a legal obligation; our legitimate interests in running a secure and efficient
business, provided your interests and rights do not override those interests; and consent where
consent is the appropriate basis (for example, certain cookies or marketing messages).
Australian privacy
For Australian users, we collect personal information that is reasonably necessary for our
functions, including providing the Site, processing orders, and communicating with you. We take
reasonable steps to ensure that personal information we hold is accurate, up to date, and
protected from misuse, loss, and unauthorised access. You may request access to, or correction
of, your personal information subject to exceptions in the Privacy Act. If you have a concern,
please contact us first using the details above. You may also lodge a complaint with the Office
of the Australian Information Commissioner.
Austria and the EEA
If you are in Austria or another EEA Member State, the GDPR applies to our
processing where we act as controller. You may lodge a complaint with a supervisory authority in
your country of habitual residence or place of work. In Austria, the competent authority is the
Austrian Data Protection Authority (Datenschutzbehörde, DSB). We process data for the purposes
described in this Policy and do not use it for automated decisions with legal effect concerning
you without a lawful basis.
International transfers
Our hosting, email, or analytics providers may process data in countries outside Australia or the
EEA. Where required, we implement appropriate safeguards such as standard contractual clauses
approved by the European Commission, adequacy decisions, or other mechanisms recognised under
applicable law. We assess vendors for security practices and data processing terms before
engagement.
Retention
We retain personal data only as long as necessary for the purposes described, including to
satisfy legal, tax, and accounting requirements. Order and invoice records may be kept for the
period required by commercial and tax legislation. Marketing consent logs are retained until you
withdraw consent and for a short period afterwards to demonstrate compliance. Technical logs may
be retained in aggregated or pseudonymised form for security monitoring. When retention ends, we
delete or anonymise data where feasible.
Security measures
We use appropriate technical and organisational measures, including HTTPS on the Site, access
controls for internal systems, vendor security reviews, and staff confidentiality expectations.
No transmission over the Internet is completely secure; we encourage you to use strong
passwords, protect your devices, and verify communications that claim to be from us.
Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict processing,
data portability, object to processing based on legitimate interests, and withdraw consent where
processing is consent-based. You may also lodge a complaint with a supervisory authority in your
country of residence. To exercise rights, email ask@quezrionshar.world with
sufficient detail for us to verify your identity and locate relevant records. We will respond
within statutory time limits.
Cookies and similar technologies
We use cookies and similar tools as described in our Cookie Policy. Strictly necessary cookies
support core Site functions. Optional analytics or marketing cookies are placed only in line
with your choices in our cookie banner where required by law. You can change preferences at any
time through your browser settings and, where available, through our cookie controls.
Children
The Site is not directed at children under sixteen. We do not knowingly collect personal data
from children. If you believe we have collected such information, contact us promptly so we can
delete it.
Changes and contact
We may update this Privacy Policy to reflect legal, technical, or business developments. The
“last updated” date shown in the banner at the top of this page is generated automatically when
you load the page so you can see when the text was last aligned with our practices. Material
changes may be highlighted on the Site or communicated where appropriate.
For any privacy question, contact ask@quezrionshar.world or
write to 424 Brighton Rd, Brighton SA 5048, Australia.